“Download failed. Unauthorized” error message

Description: error message when trying to auto-update the plugin.

What happened?

When trying to auto-update WP Full Pay you get the following error message:

“An error occurred while updating WP Full Pay: Download failed. Unauthorized”

Why is it happening?

When you activate the plugin downloaded from Envato, it’s registered on the domain of your website. If you move the plugin to another domain (from staging to live) then the license is not valid anymore, and updates are rejected.

How to solve?

Please send us a support ticket, and include:

  • URL of your test website
  • URL of your production website

We’ll make the necessary changes in our licensing server, and we’ll notify you when the changes take effect.

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